New Orleans Association of Health Underwriters

August 2006    |   Volume 5, Number 6
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In This Issue…

 

  • HHS Approves Massachusetts Plan to Extend Health Care to More Residents
  • Avoid Hiring Failures:  Assess Interpersonal Skills and Motivation Levels
  • New Regulations to Facilitate Adoption of Health Information Technology
  • Business Plan Basics


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NOAHU Board of Directors Strategic Plan Meeting

The NOAHU Board of Directors will meet in August to create our Strategic Plan & Action Plan for the 2006-2007 fiscal year.  The main discussion points for the board will be membership growth and retention, PAC contributions, legislative efforts, public service, education programs and more.  If you have any suggestions or recommendations that you would like to be considered, please email Jennifer at jennifer@noahu.org.


NOAHU Member
Happy Hour

Sweet Fire & Ice
AUGUST 23RD 2006
5:00 P.M. -7:00 P.M.

Complimentary Hors d'Oeuvres

Cash Bar
Drink Specials including

 2-for1 Martinis

FREE for Members & Non- Members


DON'T MISS OUT ON A AWESOME TIME ......

 

 AND ........

BRING A NEW MEMBER WITH A COMPLETED APPLICATION/FEE AND RECEIVE A $10.00 GIFT
CERTIFICATE TO SWEET FIRE & ICE.

RSVP for this Event NOW!

HHS Approves Massachusetts Plan to Extend Health Care to More Residents

More Massachusetts residents who are battling HIV disease or those who are chronically uninsured will have access to Medicaid health services according to an approval granted today by HHS Secretary Mike Leavitt.

Secretary Leavitt has approved a plan that will increase the enrollment cap in the state’s Medicaid 1115 waiver known as “MassHealth” from 770 enrollees to 1,300. Enrollment caps for long-term or chronically unemployed and therefore uninsured residents will be lifted from the current 44,000 to 60,000 with today’s approval. The amendments to the state’s MassHealth program will also increase the income level for low-income workers to help them purchase employer-sponsored health plans.

“Massachusetts has led the way in getting health care to citizens who would otherwise not have access to regular health care services,” Secretary Leavitt said. “Through today’s announcement, I am pleased to assist Governor Romney toward his goal of providing affordable health care to Massachusetts residents.”

Today’s expansion of the health plan for the chronically uninsured, the “Essential” plan will allow the state to remove 12,000 individuals from the current waiting list for services.

Low-income workers who receive help buying employer-sponsored group health plans will see income eligibility rise from the current 200 percent of the federal poverty level ($40,000 for a family of four) to 300 percent of poverty ($60,000 for a family of four). This will allow more workers to participate in job-based insurance rather than relying on the taxpayer funded safety net care pool that operates in the state with a mix of federal and state dollars.

The MassHealth 1115 waiver program currently provides health care services to over one million state residents and has reduced the number of uninsured individuals in the state by 40 percent.


   

Avoid Hiring Failures: 
Assess Interpersonal Skills and Motivation Levels


 
A new study performed by Leadership IQ, a leadership training and research company, shows that poor interpersonal skills and lack of motivation are the top reasons why new hires fail.  Lack of coachability (26%), emotional intelligence (23%), motivation (17%) and a poorly-matched job temperament (15%) led the list for the hires’ failure.Mark Murphy, CEO of Leadership IQ, asserts that “Hiring failures can be prevented.” 

He states that managers will see “vast improvement in their hiring success” if they focus more of their interviewing energy on these four areas.
In this year’s Wall Street Journal/Harris Interactive business-school ranking, M.B.A. recruiters consider interpersonal skills one of the things they care about most when hiring M.B.A.’s; in fact, elite schools like Harvard and Stanford University suffered in the rankings from students who projected the wrong attitude and were described with words like “sense of entitlement,” “ego problems,” and “arrogant.” 

Business schools were rated top-notch where both technical aptitude and agreeable attitudes were evident in their students.
Assessing technical skills during an employment interview is often given top priority and is relatively easy to determine and evaluate. Interpersonal skills are frequently considered of less importance and are more difficult to appraise. The reality is that technical skills can be learned, but interpersonal work attitudes are usually the hardest things to change about an individual on the job. 

At the same time, these attitudes have a great impact on an employee’s performance and growth in a job.  Learning about an applicant’s history of interpersonal attitudes and behaviors is a true compass of how that person is likely to behave with bosses and coworkers in the future.

How to assess key interpersonal skills and motivation level during employment interview
One of the ways to determine whether or not a job applicant has a history of positive attitudes in the workplace is to ask questions specifically targeting the four areas that have been identified as affecting hiring success.

Coachability:  Does the applicant have the ability to take direction and feedback, and make necessary work changes?
Sample Interview Questions:
  • Tell me something a past supervisor told you needed improvement, and what did you do about it?
  • Give a specific example of a policy you conformed to with which you did not agree.
  • Tell me about a situation at your job where you had to take on new tasks or roles.  How successful do you think you were?
Emotional Intelligence:  Does the applicant have the ability and maturity to perceive, assess and positively affect their own and coworkers’ emotions?Sample Interview Questions:
  • Tell me about a conflict you’ve had with a coworker.  What was the cause of the conflict, and were you able to do anything to alleviate it?
  • Describe a time at work when you successfully used tact and diplomacy.
  • How do you go about building good work relationships?
Motivation:  Does the applicant have the desire and drive to put forth an optimal level of effort in order to excel at their job and reach their full potential?

Sample Interview Questions:
  • What are your short and long-term career goals?
  • Give me an example of when you set a demanding work goal, and how you overcame obstacles to achieve it.
  • Tell me about a time when you went above and beyond the call of duty.
Temperament:  Is the applicant’s attitude and personality a good match to the prospective job and work environment?
There is no such thing as one perfect personality when it comes to jobs in general.  What is important is how well an individual’s personality matches the requirements of a particular job.One way to determine this is to first conduct a job analysis audit.  This means compiling objective data of what is required to be successful at a position.  This may include particular styles and levels of the following:  problem-solving and decision-making; communication, interpersonal and leadership skills; motivation; planning and organization; team building and the ability to influence others.

Sample Interview Questions:
  • If the position requires a team player:  Would you rather work on your own or on a team?
  • If the position requires a certain managerial style:  Describe you managerial style, and what traits you feel are most important when supervising others.
  • If the position requires exemplary organization skills:  What role do you think organization plays or should play in this position?
When it comes to assessing a job applicant, interviewers should keep in mind to look at “the whole person.”  This includes appearance, body language, professionalism, education, skills, experience, attitude, self-motivation, and interpersonal skills.  And if you want to help ensure hiring success, seek out applicants who have a history of achieving positive work relationships and have the drive to attain company and personal-best goals.
   
 

New Regulations to Facilitate Adoption of Health Information Technology

HHS Secretary Mike Leavitt today announced final regulations that will support physician adoption of electronic prescribing and electronic health records technology.

"Electronic health records help doctors provide higher quality patient care, improved efficiency and with less hassle," Secretary Leavitt said. "By removing barriers, these regulation changes will help physicians get these systems in place and working for patients faster."

Electronic prescribing enables a physician to transmit a prescription electronically to the patient’s choice of pharmacy or ancillary provider. It can improve patient safety by decreasing prescription errors due to hard-to-read physician handwriting and communication errors, automating the process of checking for drug interactions and allergies and eliminating duplicative laboratory and diagnostic tests.

Electronic prescribing also enables physicians and pharmacies to obtain from drug plans information about the patient’s eligibility and medication history. Having access to this information at the point of care makes writing, transmitting, and filling prescriptions quicker and easier, and also makes it possible for physicians to make informed decisions about the availability of lower-cost, therapeutically appropriate alternatives to the prescribed medication.

Electronic health records technology, when interoperable among health care providers in various settings, offers benefits similar to the benefits of electronic prescribing in terms of reducing medical errors, coordinating care and improving efficiency.

Interoperable electronic health records will allow information to be more portable, moving with consumers from one point of care to another. In addition, the implementation of interoperable electronic health records technology is a critical step in achieving secure and seamless information exchange and improving our health care system.

The final rules displayed today by the Centers for Medicare & Medicaid Services (CMS) and the Office of the Inspector General (OIG) create new exceptions and safe harbors to two key federal fraud and abuse laws for arrangements involving the donation of certain electronic health information technology and services.

The CMS rule creates two new exceptions to the physician self-referral law, which prohibits a physician from referring Medicare patients for certain designated health services (DHS) to entities with which the physician has a financial relationship, unless an exception applies. The law also prohibits the health care entity from billing for Medicare services that are furnished as a result of a prohibited referral.

Similar to the CMS rule, the OIG rule establishes two new safe harbors under the federal anti-kickback statute. Arrangements involving the provision of items and services that meet the requirements of the safe harbors are exempt from enforcement action under the federal anti-kickback statute related to electronic prescribing as well as electronic health records systems.

The rules finalize an exception and safe harbor for the provision of electronic health records information that is more expansive than the exception and safe harbor proposed by CMS and OIG on Oct. 11, 2005. The Medicare Prescription Drug, Improvement, and Modernization Act (MMA) mandated exception and safe harbor for arrangements involving the provision of electronic prescribing technology and services were finalized as proposed.

The exceptions and safe harbors establish the conditions under which:

  1. Entities furnishing DHS (and certain other entities under the safe harbor) may donate to physicians (and certain other recipients under the safe harbor) interoperable electronic health records software, information technology and training services.

  2. Hospitals and certain other entities may provide physicians (and certain other recipients under the safe harbor) with hardware, software, or information technology and training services necessary and used solely for electronic prescribing.

"These final rules will improve care by giving doctors and other health care providers needed support for interoperable health records that enable them to increase quality and improve efficiency," said CMS Administrator Mark B. McClellan, M.D., Ph.D. "Medicare plays a critical role in this important initiative, and we are committed to its success."

"These important regulations will help promote the adoption of essential health information technology while protecting the federal health care programs and beneficiaries from fraud and abuse," said HHS Inspector General Daniel Levinson.

The exception under the physician self-referral law for arrangements involving the donation of electronic health records technology will protect the provision of software or information technology and training services that are necessary and used predominantly to create, maintain, transmit or receive the electronic health records of the donor’s or physician’s patients.

The scope of donors and recipients under the final rules is considerably broader than in the proposed rules. Donations protected under the exception may be made to any physician by entities furnishing DHS. The exception requires compliance with criteria similar to those listed in the electronic prescribing exception, as well as additional criteria, such as those requiring cost sharing and selection of physician recipients of donated technology.

The corresponding OIG safe harbor is similar. However, consistent with underlying statutory differences, the safe harbor covers a broad array of providers, suppliers, practitioners and health plans when they provide electronic health records technology to physicians and others engaged in the delivery of health care.

Among other conditions, the final rules for arrangements involving the donation of electronic health records technology include a cost-sharing requirement. Recipients are required to pay 15 percent of the cost of the electronic health records technology items and services. In addition, consistent with the President’s goal of adoption of electronic health records technology by 2014, the exception and safe harbor protecting arrangements involving the donation of electronic health records will sunset on Dec. 31, 2013.

The electronic prescribing exception was mandated by the MMA and signed into law by President Bush on Dec. 8, 2003. As part of the MMA, Medicare will require Prescription Drug Plans (PDPs) and Medicare Advantage (MA) organizations participating in the new prescription drug benefit to support electronic prescribing. Electronic prescribing will be voluntary for physicians and pharmacies. Although participation by physicians in electronic prescribing is optional, the exception and safe harbor are designed to encourage the adoption of effective electronic prescribing programs and will make electronic prescribing more attractive to physicians.

These CMS and OIG final rules represent a coordinated effort to advance Secretary Mike Leavitt’s goal to improve the health care of Medicare beneficiaries through the use of electronic prescribing and electronic health records systems.

The final rules were displayed today at the Office of the Federal Register for publication on Aug. 8, 2006. For more information, visit the CMS Web site at www.cms.hhs.gov and the OIG Web site at www.oig.hhs.gov.


Business Plan Basics

 

The best way to show bankers, venture capitalists, and angel investors that you are worthy of financial support is to show them a great business plan. Make sure that your plan is clear, focused and realistic. Then show them that you have the tools, talent and team to make it happen. Your business plan is like your calling card, it will get you in the door where you'll have to convince investors and loan officers that you can put your plan into action.

 

Once you have raised the money to start or expand your business, your plan will serve as a road map for your business. It is not a static document that you write once and put away. You will reference it often, making sure you stay focused and on track, and meet milestones. It will change and develop as your business evolves.


Do I need a business plan?

Not everyone who starts and runs a business begins with a business plan, but it certainly helps to have one. If you are seeking funding from a venture capitalist, you will certainly need a comprehensive business plan that is well thought out and contains sound business reasoning.


If you are approaching a banker for a loan for a start-up business, your loan officer may suggest a Small Business Administration (SBA) loan, which will require a business plan. If you have an existing business and are approaching a bank for capital to expand the business, they often will not require a business plan, but they may look more favorably on your application if you have one.


Reasons for writing a business plan include:

  • Support a loan application
  • Raise equity funding
  • Define and fix objectives and programs to achieve those objectives
  • Create regular business review and course correction
  • Define a new business
  • Define agreements between partners
  • Set a value on a business for sale or legal purposes
  • Evaluate a new product line, promotion, or expansion

What's in a business plan?
A business plan should prove that your business will generate enough revenue to cover your expenses and make a satisfactory return for bankers or investors.

  1. Executive Summary--features the highlights of your plan and sells your idea in two pages or less.
  2. Company Summary--a factual description of your company, ownership, and history.
  3. Products (or Services or both)--describes your products and/or services and how they stand out from competitive products and services.
  4. Market Analysis-provides a summary of your typical customers, competitive landscape, market size, and expected market growth.
  5. Strategy and Implementation-describes how you will sell your product, how you will put your plan into action, and establishes milestones.
  6. Management Summary-provides background on the management team, their experiences, and key accomplishments.
  7. Financial Plan-contains key financials including sales, cash flow, and profits.

What makes a successful business plan?

  • A well thought out idea
  • Clear and concise writing
  • A clear and logical structure
  • Illustrates management's ability to make the business a success
  • Shows profitability

How do you write a business plan?
Sitting down looking at a blank computer screen as you prepare to start your business plan can be daunting. You may want to look at some alternatives that will make the process a bit easier.
 

Hire a Professional
A professional consultant will create the business plan for you, but you still have to be prepared to think through your business and understand the underlying concepts in your business idea. You will have to work closely with the consultant to ensure that he or she develops a good plan that accurately represents your business or business idea.


Research your market.
Get industry financial reports and area vitality reports.


Use Business Planning Software

A good business planning software package will provide you with an outline for a well-developed, objective-based and professional business plan. Software packages will remove the problem of starting from scratch by structuring your plan for you. The software should ask you the right questions that will pull out the most important underlying concepts within your business idea.


     

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